Your privacy matters at koi9. This Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your information as a player on our platform.
Overview: This Privacy Policy ("Policy") describes how koi9 ("we", "us", "our"), operating at https://koi9.cam, collects, processes, stores, and protects personal information provided by users ("you", "Player") of the koi9 platform. By creating an account or using any koi9 service, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please do not use the koi9 platform.
The following definitions apply throughout this Policy:
koi9 collects only the Personal Data necessary to operate our platform safely, comply with applicable regulations, and deliver a high-quality experience to every player. The categories of data we collect are set out below.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity & Contact | Name, DOB, NIK, email, phone | Registration |
| Financial | Bank account, e-wallet ID, crypto address | First deposit / withdrawal |
| KYC Documents | ID scans, proof of address, selfie | Withdrawal request / compliance review |
| Technical & Usage | IP address, device info, session logs | Every session (automatic) |
| Communications | Chat transcripts, emails, feedback | When you contact support |
Most Personal Data is collected directly from you when you create an account, submit a deposit or withdrawal request, upload KYC documents, or contact our support team.
Technical and usage data is collected automatically when you access the koi9 platform through cookies, server logs, and analytics tools. This includes your IP address, browser fingerprint, session timestamps, and clickstream behavior.
In limited circumstances, we may receive data from third-party sources such as payment processors (to confirm successful deposit), identity verification services (to validate document authenticity), and fraud prevention databases (to detect suspicious patterns).
koi9 processes your Personal Data based on one or more of the following legal grounds:
Note: You have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal, but may limit your ability to use certain koi9 features.
koi9 uses your Personal Data for the following purposes:
To create, maintain, and secure your koi9 account, authenticate your identity on login, and apply your preferences and settings.
To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja, USDT (TRC-20), Bitcoin, and Ethereum, and to maintain accurate financial records of your account activity.
To verify that you are 21 or older, confirm your identity matches the name on your payment accounts, and comply with international AML and KYC regulations. This protects both you and the wider koi9 community from fraud and illegal activity.
To respond to your questions, resolve disputes, investigate complaints, and provide 24/7 Indonesian-speaking support via Live Chat and email at .
To monitor for suspicious patterns, detect multi-accounting, prevent bonus abuse, block automated bot activity, and protect koi9 from cyberattacks and other security threats.
To enforce deposit limits, loss limits, session time caps, and self-exclusion requests set through your responsible gaming dashboard. We may also use behavioral data to proactively identify players who may be at risk and offer support resources.
To analyze aggregated usage patterns, optimize platform performance, improve user experience, develop new features, and conduct internal research. This processing uses pseudonymized or anonymized data wherever possible.
To send you promotional emails about bonuses, seasonal campaigns (Idul Fitri, Ramadhan, Indonesian Independence Day), tournaments, and new game releases. You can unsubscribe from marketing emails at any time via the link in every email or by contacting support.
To comply with court orders, regulatory requests, tax reporting obligations, and other legal requirements imposed on koi9 as an international betting platform.
koi9 does not sell, rent, or trade your Personal Data to third parties for marketing purposes. We share your data only in the limited circumstances described below:
We engage trusted third-party service providers to perform functions on our behalf, including payment processing (bank APIs, e-wallet integrations, cryptocurrency payment gateways), identity verification (KYC/AML compliance vendors), cloud hosting (secure data centers), and customer support tools (Live Chat platform). All processors are bound by written data processing agreements and process your data only according to koi9's documented instructions.
When you play casino games or slots from providers such as Pragmatic Play, Evolution Gaming, Pocket Games Soft, Microgaming, NetEnt, and Spribe, minimal session data (user ID, bet amounts, game outcomes) is shared with these providers to enable gameplay. These providers operate under their own privacy policies and security standards.
We will disclose Personal Data if required by law, court order, or binding request from a competent government authority. We may also disclose data to law enforcement agencies where we have a good-faith belief that such disclosure is necessary to prevent fraud, protect koi9's legal rights, or safeguard the safety of our users or the public.
In the event of a merger, acquisition, asset sale, or other corporate restructuring involving koi9, your Personal Data may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on the platform before your data is transferred and becomes subject to a different privacy policy.
Important: koi9 will never share your KYC documents, financial account details, or full transaction history with advertisers or data brokers under any circumstances. These categories of data are shared only with processors strictly necessary for account verification and payment processing.
koi9 operates internationally, and your Personal Data may be transferred to, stored in, and processed by service providers located in jurisdictions outside Indonesia. Where such transfers occur, koi9 ensures that appropriate safeguards are in place, including:
By using koi9, you acknowledge and consent to the international transfer of your Personal Data as described in this section.
koi9 retains your Personal Data only for as long as necessary to fulfill the purposes set out in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & Contact Data | Duration of account + 7 years | AML/KYC regulatory compliance |
| KYC Documents | Duration of account + 7 years | AML/KYC regulatory compliance |
| Transaction History | Duration of account + 7 years | Financial record-keeping, tax compliance |
| Bet & Game Logs | Duration of account + 3 years | Dispute resolution, fraud detection |
| Session & Technical Data | 24 months | Analytics, security monitoring |
| Marketing Consent Records | Duration of consent + 2 years | Proof of consent for compliance |
Upon expiry of the applicable retention period, your Personal Data will be securely deleted or anonymized such that it can no longer identify you as an individual.
koi9 employs industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Your Role in Security: You play a critical role in protecting your own data. Never share your koi9 password or 2FA codes with anyone. Enable two-factor authentication (2FA) in your account settings for an additional layer of protection. If you suspect unauthorized access to your account, contact support immediately.
Cookies are small text files placed on your device by websites you visit. They allow the site to recognize your device and remember information about your visit, such as your language preference, login status, and session data.
koi9 uses the following categories of cookies:
You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from using certain features of koi9, including account login and transaction processing.
Some browsers offer a "Do Not Track" (DNT) signal. koi9 does not currently respond to DNT signals, as there is no universally accepted standard for how online services should interpret and respond to such signals.
Under applicable data protection laws, you have the following rights regarding your Personal Data:
You have the right to request a copy of the Personal Data koi9 holds about you. To make a request, contact our Data Protection Officer (DPO) at with the subject line "Data Access Request". We will respond within 30 days.
If you believe any of your Personal Data held by koi9 is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account dashboard, or contact support for assistance.
You may request deletion of your Personal Data where: (a) the data is no longer necessary for the purposes it was collected; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing and there are no overriding legitimate grounds; or (d) the data has been unlawfully processed. Note that koi9 may be required to retain certain data to comply with legal obligations (e.g., AML/KYC records must be retained for 7 years).
You may request that koi9 restrict processing of your Personal Data in certain circumstances, such as when you contest the accuracy of the data or object to processing while we verify your objection.
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit that data to another service provider.
You have the right to object to processing of your Personal Data where such processing is based on legitimate interests. You have an absolute right to object to processing for direct marketing purposes at any time.
Where processing is based on your consent, you may withdraw that consent at any time by contacting support. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
If you believe koi9 has processed your Personal Data in violation of applicable law, you have the right to lodge a complaint with a supervisory data protection authority in your jurisdiction.
Exercising Your Rights: To exercise any of the rights described above, contact our Data Protection Officer at . We will verify your identity before fulfilling your request to protect against unauthorized access to your data.
koi9 is strictly for adults aged 21 and above. We do not knowingly collect Personal Data from anyone under the age of 21. If you are under 21, do not use koi9 or provide any information to us. If we learn that we have collected Personal Data from a person under 21, we will delete that information immediately and close the associated account permanently. If you believe we have inadvertently collected data from a minor, please contact us immediately at .
The koi9 platform may contain links to third-party websites, including game provider sites, payment processor portals, and social media platforms. This Privacy Policy applies only to koi9. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any third-party sites you visit after leaving koi9.
koi9 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Material changes will be communicated to registered users via email and/or a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of koi9 after the effective date of any amendment constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or koi9's data protection practices, please contact our Data Protection Officer (DPO) through the following channels:
koi9's registered operational address and full corporate contact details are available to verified account holders upon written request submitted via the channels above.
The technical and organizational measures we take to keep your data secure
Every byte of data transmitted between your device and koi9 servers is protected by 256-bit SSL/TLS encryption — the same standard used by banks and government agencies worldwide.
Your Personal Data is stored in certified data centers with 24/7 physical security, biometric access control, redundant power systems, and real-time environmental monitoring. Uptime guaranteed at 99.2%+.
koi9 never sells, rents, or trades your Personal Data to advertisers or data brokers. Your information is used exclusively for the purposes stated in this Policy — nothing more.
Only authorized koi9 personnel with a legitimate business need can access your Personal Data. All access is logged, audited, and protected by multi-factor authentication and role-based permissions.
We keep your data only as long as necessary for legal compliance and service delivery. After expiry of the retention period, data is securely deleted or irreversibly anonymized.
Access, rectify, delete, or port your data at any time. Our DPO responds to all privacy requests within 72 hours. No runaround, no bureaucracy — just clear answers and prompt action.
Our Data Protection Officer and support team are available 24/7 to answer your privacy concerns. You can also explore our full Terms & Conditions or learn about our Responsible Gaming tools.